Returns and Refund Policy

At Kiddoscope, we are committed to providing excellent service. If for any reason you are not completely satisfied with your purchase, our refund policy is designed to be simple and clear.

1. Refund conditions:

Withdrawal period:

You have 14 days from the date you receive your order to request a refund.

Product condition:

Products must be returned in their original condition, unopened and unused. All accessories and documentation must be included.

Proof of purchase:

Proof of purchase (such as an invoice) is required to process any refund request.

2. Refund process

Requesting a refund:

To start a request, contact us through our contact form or at contact@kiddoscope.fr. Include your order number and the reason for the return.

Returning products:

Once your request is approved, we'll provide a return label. The buyer pays return shipping unless the product is defective or not as described.

Processing the refund: 

Once we receive and inspect the product, we'll issue the refund to the payment method used for the purchase. Processing times vary by bank and usually take 5 to 10 business days.

3. Exceptions

Non-refundable items: Sale, custom-made, or promotional items may not be eligible for a refund. Please check the product description.
Defective products: If you receive a defective or damaged product, contact us within 7 days of delivery for a replacement or refund.

4. Contact:

If you have any questions about our refund policy, please feel free to contact us:

Email: contact@kiddoscope.fr

5. Policy changes:

Kiddoscope reserves the right to change this refund policy at any time. Changes will be posted on our website and take effect immediately.

Thank you for choosing Kiddoscope for your pocket-microscope needs!